Computer Help

Computer Help:

  • Office 365 – Download HERE
  • BBC Launcher – Download HERE
  • Adobe Flash Player – Download HERE
  • Enable Flash in Browser:

Set Up Instructions for a K12 Loaner Computer: HERE

  • How to join a meeting: HERE
  • How to join and configure Audio: HERE
  • How to join and configure Video: HERE
  • How to share screen: HERE
  • Zoom class RECORDINGS found on Class Homepage (OMS)

What if I have missing/damaged materials?

You’ll want to let K12 know!  They are the ones who send the materials so you’ll want to go HERE to see how to contact them.

Can I write in my books?
Yes and No. 🙂  You’ll want to go HERE to get info on which books you can write in!

How will I return my materials?
This K12 resource has information about returning materials–everything you’ll need to know is HERE!

Need help with your computer?
http://help.k12.com/support/computer-equipment
 

Call K12 tech support @ 1-866-512-2273

Customer Care: https://www.help.k12.com/s/

Do you see this when you open your lessons?

Do you see this when you open your lessons?

Here are a few pieces of information that can help you fix this situation.

1. Always use firefox for your school stuff.

2. Follow these directions to turn on adobe flash. This is required to view the lessons.

From Menu (three lines in top right corner)

  • Options
  • Add-ons
  • By Shockwave Flash choose always activate.

3. Turn OFF popup blockers

From Menu (three lines in top right corner)

  • Options
  • Privacy & Security
  • Uncheck Block Pop-ups